Policies

Cancellation Policy

While much flexibilty to cancellations has been provided in the past, it is difficult to operate successfully when appointments are cancelled at late notice.

Please advise of your need to cancel or reschedule at your earliest convenience by one the following methods:

+Phone, leave a voicemail or send a text message.

+Replying to the reminder text message sent to you the week of your appointment

Cancellations will not be taken via social media platforms of Facebook or Instagram messaging.

A minimum of 24 hours notice is required to cancel or reschedule a booking. The more notice provided allows your appointment time to be booked by another client.

Please understand that it is difficult to fill cancellations at the last minute and maximising the day’s schedule for efficiency is important.

You will be invoiced 50% of your booked service in the following instances:

+When less than 24 hours notice has been provided.

You will be invoiced 100% of your booked service in the following instances:

+When less than 4 hours notice has been provided.

+Non-attendance at the booked appointment without making contact.

Should you wish to shorten your massage treatment from your original booking, please advise of this before arriving for your appointment.

Pregnant Clients
There is no cancellation fee for early delivery/earlier than expected delivery of your baby

Booking Policy

Upon booking an appointment time online, you will receive a confirmation email. Please check your junk mail should this email not be received in your inbox shortly after your booking is placed. If this email is not received, please send an email to info@mamaandbump.com.au to confirm that your booking has been received.

You will receive a reminder text message on the Monday before your booked appointment.

Please confirm your booking by replying to this message.

Should you need to reschedule or cancel your appointment once the online booking is confirmed, please contact Renee on 0413 954 653 (text messages are welcome).

Failure to attend the booked appointment without making contact with Mama & Bump will incur a cancellation fee. Please refer to the cancellation policy for other times in which fees may be applied.

Returns

Please contact us as within 14 days after receiving your purchase if you are unhappy with the item that you receive. To start a return, you can contact us at info@mamaandbump.com.au. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mamaandbump.com.au.

Please understand that we can only provide a refund or exchange if we have made a mistake (i.e., packed the wrong item) or if we agree that the item received is not as described (i.e., contains a fault or a defect outside of the character consistent with the product).

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once a return has been accepted, please allow sufficient time for your refund to be processed. This can take up to 14 days depending on your method of payment and financial institution.

Please mail returns to Mama & Bump, PO BOX 157, Highbury, SA, 5089.

You are responsible for the return shipping costs up until we receive the item, but please keep your receipts as proof of mailing in case the item does not arrive. If using Australia Post (recommended), please provide us with the tracking number. Upon receiving your return, if we agree that we or the item are at fault, we will refund your shipping costs upon presentation of your shipping/postage receipt.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, skin care product, used items or gift vouchers.

Exchanges

We may accept exchanges where you have contacted us within seven days of delivery confirmation, and only where the item has not been used or damaged. You are responsible for all postage or shipping fees associated with any exchange.

Please return any product to be exchanged to Mama & Bump, PO BOX 157, Highbury, SA, 5089

Please consider tracking & insurance in case we do not receive your item.

Shipping

We will post your order within 1-2 working days after receiving your order.

We use Australia Post to deliver your orders.

STANDARD DELIVERY WITHIN AUSTRALIA is estimated to take 3-6 working days. If your item has not arrived after 14 days from dispatch, please notify us.

EXPRESS POST WITHIN AUSTRALIA is estimated to take 2-3 working days (longer if outside the metropolitan area).

The estimated delivery times are provided by Australia Post, we do not take responsibility for delays in transit times due to Covid-19 restrictions and high parcel volumes resulting from these restrictions.

We accept no responsibility for items that go missing after we have dispatched them. We are not liable for any products not received due to an incorrect shipping address being provided. It remains your responsibility to ensure you enter the correct shipping address at the time of placing an order.

Privacy Statement

Mama & Bump will treat your personal information as private and confidential in accordance with current Australian Privacy Laws. This policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website: www.mamaandbump.com.au, and booking through Bookly. In this Privacy Policy we, us or our means [Mama & Bump and ABN 90 397 004 093].

We will never disclose your personal information to any other party unless required by law or with your clear prior permission or if you violate our Terms of Service.

Personal Information

The types of personal information we may collect about you include:

+Your name

+Your contact details, including email address, mailing address, street address and/or telephone number;

+Your age and/or date of birth;

+Your credit card details

+Your preference and/or opinions

+Information you provide to us through customer medical history forms;

+Details of products and services we have provided to you and/or that you have enquired about, and our response to you;

+Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

+Information about your access and use of our site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operation system you are using and the domain name of your Internet service provider;

+Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

+Any other personal information requested by us/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

+to enable you to access and use our Site, associated applications and associated social media platforms;

+to contact and communicate with you;

+for client internal record keeping and administrative purposes;

+for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

+to run competitions and/or offer additional benefits to you;

+for advertising and marketing, including to send you promotional information about your products and services and information about third parties that we consider may be of interest to you;

+to comply with our legal obligations and resolve any disputes that we may have,

Disclosure of Personal Information to Third Parties

We may disclose personal information to;

+third party service providers for the purpose of enabling them to provide their services, including (without limitation) our booking system, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, professional advisors and payment system operators;

+our employees (if applicable) to provide our services

+contractors and/or related entities as directed by you;

+sponsors or promoters of any competition we run;+anyone to who our business or assets (or any part of them) are, or may (in good faith) be, transferred;

+courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights [and]

+third parties to collect and process data such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

How we Treat Information that is also Sensitive Information

Sensitive information is a subset of personal information that is given a higher level of protection under the
Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We only collect, hold, use and disclose sensitive information for the following purposes:
+ any purposes you consent to;
+ the primary purpose for which it is collected;
+ secondary purposes that are directly related to the primary purpose for which it was collected, including
disclosure to the above listed third parties as reasonably necessary to provide our services to you;
+ to contact emergency services, or to speak with your family, partner or support person where we
reasonably believe there is a serious risk to the life, health or safety of you or another person and it is
impracticable for us to obtain your consent; and
+ if otherwise required or authorised by law.

Your Rights and Controlling Your Personal Information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you
understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy.
You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing
communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a madder that is inconsistent with this Privacy Policy.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a webpage. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to Other Websites and Amendments

Our site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions, please contact us.

MAMA & BUMP. ABN 9 397 004 093

Email: info@mamanadbumpcom.au

Last updated 12 July 2022.

Website Terms of Use

Overview

This website (Site) is operated by Mama & Bump, ABN 90 397 004 093 (we, our
or us).

Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy (available on our Site).

(Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site.
We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and
information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal
information without an individual’s consent) or any other legal rights;

(b) using our Site to defame, harass, threaten, menace or offend any person;

(d) tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or
damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or
programming routines that may damage or interfere with our Site;

(e) using our Site to send unsolicited email messages; or

(f) facilitating or assisting a third party to do any of the above acts.

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

(a) copy or use, in whole or in part, any Content;

(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

(c) breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and

(d) neither the User Content nor the posting, uploading, publication, submission or transmission of the User
Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated
otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

(a) they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;

(b) access will be uninterrupted, error-free or free from viruses; or

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

General Conditions

We reserve the right to refuse service to anyone or to cancel any order for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our service or product, use of the service and or product, or access to the service or product, or any contact on the website through which the service is provided, without express written permission by us.

Modifications to the Service and Prices

Mama & Bump reserves the right to change our prices, to introduce new products and services or remove old products and services, or to update, change or replace any part of our Terms of Service and conditions at any time without notice. It is your responsibility to check these Terms of Service.

Product Accuracy

We have made every effort to describe all products as accurately as possible. We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

User Comments, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with South Australian laws.

Questions